Official WhatsApp compare

BizNuma vs DoubleTick: Official WhatsApp CRM for Indian sales teams

DoubleTick markets a WhatsApp Business API CX suite — team inbox, bulk broadcast, and AI/Bot Studio, with IndiaMART as an add-on. BizNuma is an Official WhatsApp CRM inbox for Indian sales teams: marketplace leads, instant auto-reply, GST quotes in chat, and payment links on Pro+.

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Public pages checked 2026-09-16. Confirm live peer pricing before you buy.

Who each is for

Choose BizNuma if

You are a manufacturer, wholesaler, distributor, or trader closing India B2B enquiries on WhatsApp. You want one Official shared inbox, leads from IndiaMART, JustDial, and TradeIndia, GST quotations in chat, payment links on Pro+, clear prepaid INR plans from ₹999/mo + 18% GST, and 0% Meta markup.

DoubleTick may fit if

You are buying a CX / broadcast-at-scale WhatsApp API platform (team inbox + bulk messaging + AI agents), evaluating their IndiaMart add-on and Bot Studio webhook path, or need enterprise-style multi-WABA governance. Confirm live platform fees on doubletick.io/pricing.

Side-by-side

As of 2026-09-16, public marketing pages.

FeatureBizNumaDoubleTick
Official WhatsApp Business APIYesYes
Shared team inboxYes (all plans)Yes (Starter / Pro / Enterprise)
Multi-agent seatsStarter 2 · Pro 5 · Growth 10 · Scale 15Starter 5 · Pro 10 · Enterprise custom
Chat assignmentShared inbox / assign on BizNuma plansAssignment & auto-assignment from Pro+ (per their matrix)
IndiaMARTNamed product pathYes — pricing Add-on + webhook docs
JustDialNamed product pathNot found on public marketing (as of 2026-09-16)
TradeIndiaNamed product pathNot found on public marketing (as of 2026-09-16)
GST quotations in chatYes (limits by plan)Not found as a named GST-quote pillar on homepage/pricing
Payment links in chatPro+ onlyWhatsApp Pay listed as Add-on; generic payment-link packaging Unknown
BroadcastOfficial campaigns/month by plan (10 / 100 / 500 / 1,000)Core bulk broadcast + segments/analytics on plans
Platform pricingFrom ₹999/mo + 18% GST (public)Plan names public; platform ₹/$ stickers — check their site
Meta conversation fees0% markup statedSee their conversation-cost page; markup policy Unknown
Trial30-day Starter trial only (no card)Unknown from pages reviewed — check their site
Chat history30 days on every planCheck their site

Both products position on Official WhatsApp Business API. Neither is framed here as grey/unofficial.

Pricing honesty

BizNuma: Prepaid plans from ₹999/mo + 18% GST (3 / 6 / 12 months). Meta conversation fees billed with 0% BizNuma markup. 30-day trial = Starter only. Payment links in chat start on Pro+.

DoubleTick: Publishes Starter / Pro / Enterprise feature tiers at doubletick.io/pricing. Confirm live platform fees on their site. Meta fees are discussed separately on their conversation-cost page. Check live pricing.

We do not invent DoubleTick ₹/$ stickers or claim “always cheaper.”

When to pick which

Pick BizNuma when

You need the marketplace triad (IndiaMART + JustDial + TradeIndia) as a first-class sales path, GST quote → payment link (Pro+) in the same thread, and transparent INR SMB packaging for a sales CRM inbox — not a broadcast-first CX suite.

Pick DoubleTick when

Your brief is CX ops, heavy bulk broadcast, AI/Bot Studio, multi-WABA at scale, and you are fine evaluating IndiaMART as their documented add-on/webhook path. Check their live pricing and trial flow.

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FAQs

DoubleTick vs BizNuma

Is DoubleTick built on the Official WhatsApp Business API?

Yes. DoubleTick markets itself as a WhatsApp Business API platform with team inbox and bulk messaging. BizNuma is also Official API only — we never recommend grey/unofficial WhatsApp tools.

Does DoubleTick integrate with IndiaMART?

Yes on public marketing: IndiaMart is listed as a pricing add-on, and DoubleTick publishes IndiaMART webhook / Bot Studio docs. Do not claim they lack IndiaMART.

Does BizNuma support JustDial and TradeIndia as well as IndiaMART?

Yes. BizNuma routes IndiaMART, JustDial, TradeIndia, and WhatsApp enquiries into one Official shared inbox. JustDial and TradeIndia were not found on DoubleTick’s public marketing as of 2026-09-16.

Can I send GST quotations and payment links in WhatsApp with BizNuma?

GST quotes / estimates / proforma can go in chat (limits by plan). Payment links in chat are Pro+ only — not on Starter.

What is the BizNuma trial?

A 30-day trial on the Starter plan only (no credit card). Pro, Growth, and Scale start when you subscribe. 30-day chat history is on every plan.

Does BizNuma mark up Meta WhatsApp fees?

BizNuma states 0% Meta markup. You still pay Meta conversation/template fees; confirm live Meta rates. For DoubleTick’s markup policy, check their site — we do not invent it.

Is BizNuma a marketing BSP or a sales CRM inbox?

BizNuma is an Official WhatsApp CRM inbox for Indian sales teams (shared inbox, marketplace leads, quotes, pipeline). Broadcast exists on Official templates but is secondary to the sales inbox. DoubleTick’s public story leans CX + bulk messaging + AI agents.

Who should choose which?

Marketplace-led Indian B2B sellers who quote and collect on WhatsApp → start with BizNuma. Teams buying a broadcast/CX WhatsApp OS with enterprise multi-WABA needs → evaluate DoubleTick on their site, then compare live fees.

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