Manage Your Retailer Network
on WhatsApp
Send stock updates to thousands of retailers in one click. Manage inbound orders in a shared team inbox on Official WhatsApp Business numbers. Track every deal in a pipeline and collect payment in chat.
Built for Distribution Businesses
Stock Update Broadcasts
Send new arrivals, price changes, and scheme announcements to thousands of retailers via Official WhatsApp API — as direct messages.
Shared Team Inbox
All retailer and dealer WhatsApp conversations in one inbox. Every agent handles orders from one Business number.
Order Pipeline
Track every order: Received → Processing → Dispatched → Delivered → Payment Collected. Real-time visibility.
Auto-Reply to Enquiries
Auto-answer retailer questions on pricing, availability, and delivery. Send product lists automatically.
Retailer Segmentation
Tag retailers by region, tier (A/B/C), or product category. Send targeted messages to the right segment.
Payment Collection
Collect payment in the WhatsApp conversation. Retailers pay in one tap — for advances or outstanding dues.
Explore related workflows
- Unified WhatsApp team inbox
See who is responding, assign chats, and run multiple Official numbers in one shared inbox.
- Official API broadcast
Stock and scheme updates to retailers via approved templates — not grey-route bulk senders.
- Pricing
BizNuma subscription vs Meta conversation fees explained. 0% markup on Meta messaging.
Frequently Asked Questions
How does BizNuma help distributors and dealerships manage retailers?
BizNuma is a WhatsApp CRM for distribution: one shared Official inbox for retailer and dealer conversations, CRM-style contact tags, and a sales pipeline that tracks orders like a lightweight DMS — without leaving WhatsApp.
Can I send stock availability updates to all retailers at once?
Yes. Use Official API template broadcasts to reach thousands of retailers with new arrivals, price changes, or schemes — each message arrives as a direct chat, not a group blast.
How does order management work on WhatsApp?
Inbound orders land in the team inbox. Move each deal through Order Received → Processing → Dispatched → Delivered → Payment Collected. Managers see status without chasing agents on personal phones.
Can multiple agents handle retailer orders from one Official number?
Yes — up to 15 agents on Scale (2 on Starter · 5 on Pro · 10 on Growth). Auto-assign by region, product line, or round-robin so the right desk picks up each enquiry.
Can multi-location distribution teams coordinate on WhatsApp?
Yes. Connect branch or warehouse numbers on eligible plans into one unified inbox. HQ sees every conversation while each location keeps its Official WhatsApp Business number.
Can I collect payments from retailers on WhatsApp?
Yes — send payment links inside the chat on eligible plans. Retailers pay in one tap for advances or outstanding dues without leaving the thread.
Does BizNuma track retailer orders in a pipeline?
Yes — pipeline stages give DMS-like visibility on every order. Your team always knows what is pending dispatch or payment.
Can I segment retailers by region, tier, or category?
Yes — tag retailers by region, A/B/C tier, or product category. Send targeted Official API broadcasts to specific segments only.
What does WhatsApp CRM for distributors cost?
Start a 30-day trial. Plans from ₹999/mo + GST on prepaid 3-, 6-, or 12-month terms. See pricing for broadcast limits, agents, and Official numbers — Meta conversation fees are billed separately with 0% BizNuma markup.
Does BizNuma automate follow-ups with retailers?
Yes — auto-send follow-ups when retailers go quiet or payment reminders for outstanding dues, from your Official WhatsApp Business number.