Official WhatsApp compare

BizNuma vs Interakt: WhatsApp CRM for Indian sales teams

Interakt (by Haptik) is a full-stack WhatsApp growth suite — campaigns, Instagram & RCS, Shopify commerce, shared omnichannel inbox, and a Sales CRM SKU with payment links. BizNuma is an Official WhatsApp CRM inbox for Indian sales teams: IndiaMART + JustDial + TradeIndia into one WhatsApp-first shared inbox, instant auto-reply, GST quotes in chat, and payment links on Pro+.

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Public pages checked 2026-09-16. Confirm live peer pricing before you buy.

Who each is for

Choose BizNuma if

You are a manufacturer, wholesaler, distributor, or trader closing India B2B marketplace enquiries on WhatsApp. You need one Official WhatsApp-first sales inbox, named paths for IndiaMART, JustDial, and TradeIndia, GST quotations in chat, payment links on Pro+, prepaid plans from ₹999/mo + 18% GST, and 0% Meta markup.

Interakt may fit if

Your primary buy is WhatsApp marketing/growth with Instagram and RCS, Shopify commerce journeys, CTWA-heavy campaigns, Haptik enterprise scale, or their Sales CRM SKU without needing a marketplace-triad product path. Confirm live stickers at interakt.shop/pricing.

Side-by-side

As of 2026-09-16, public marketing pages.

FeatureBizNumaInterakt
Official WhatsApp Business APIYesYes — WhatsApp Business Platform
Shared team inboxYes (WhatsApp-first, all plans)Shared Team Inbox — WA; WA+IG; WA+IG+RCS by plan
Multi-agent seatsStarter 2 · Pro 5 · Growth 10 · Scale 15Marketing plans: unlimited-agents language; Sales CRM Starter: 5 seats
IndiaMARTNamed product pathNot found as product integration; Amrat Timber case study mentions IndiaMART only as a prior lead channel
JustDialNamed product pathNot found on public marketing (as of 2026-09-16)
TradeIndiaNamed product pathNot found on public marketing (as of 2026-09-16)
GST quotations in chatYes (limits by plan)Not found as a named GST-quote pillar
Payment links in chatPro+ onlySend Payment Links from Inbox marketed; WhatsApp Pay / Razorpay / PayU apps
BroadcastOfficial campaigns/month by plan (10 / 100 / 500 / 1,000)Core — bulk campaigns, CTWA, advanced triggers on higher plans
Other channelsWhatsApp-firstInstagram + RCS prominently
Platform pricingFrom ₹999/mo + 18% GST (BizNuma ladder)Toggle-heavy: e.g. Growth $55/mo · Advanced $69/mo; INR Growth ₹2,499/mo; Sales CRM ₹6,897/qtr (5 agents); AI ₹2,499/mo — check live toggles
Meta conversation fees0% markup statedEnterprise “No Templates Markups”; Haptik “no additional markup cost” — their words; not identical to BizNuma’s 0% Meta markup line
Trial30-day Starter trial only (no card)“Start Free Trial” CTA — duration Unknown (do not invent)
Chat history30 days on every planCheck their site

Both products are Official WhatsApp peers. Interakt markets Sales CRM, payment links, and shared inbox — differentiate on marketplace triad + GST quotes, not by denying their CRM. Do not confuse BizNuma’s ₹999 Starter with Interakt’s INR Starter ₹999/mo display (different packaging/channels).

Pricing honesty

BizNuma: Prepaid from ₹999/mo + 18% GST (3 / 6 / 12 months). Meta fees with 0% BizNuma markup. 30-day trial = Starter only. Payment links in chat start on Pro+. Chat history is 30 days on every plan.

Interakt: Public pricing is toggle-heavy (USD vs INR, monthly/quarterly/yearly, Marketing vs Sales CRM). Safe samples as of 2026-09-16: Growth $55/mo, Advanced $69/mo, INR Growth ₹2,499/mo, Sales CRM Starter block ₹6,897/qtr (5 agents), AI Agents ₹2,499/mo. Enterprise/Haptik pages claim no template/additional markup — quote their wording; do not invent parity with BizNuma’s 0% Meta markup. Always confirm live toggles before customer-facing quotes. Check live pricing.

When to pick which

Pick BizNuma when

The job is marketplace enquiry → WhatsApp-first Official sales inbox → GST quote → payment link (Pro+), with clear prepaid INR packaging and 0% Meta markup language — not an Instagram/RCS/Shopify growth suite.

Pick Interakt when

You need Instagram + RCS, Shopify commerce journeys, CTWA-heavy marketing, Haptik enterprise campaign scale, or their Sales CRM SKU without a named IndiaMART/JustDial/TradeIndia product path. Evaluate live pricing toggles on their site.

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FAQs

Interakt vs BizNuma

Is Interakt built on the Official WhatsApp Business API?

Yes. Interakt markets WhatsApp Business Platform / API features (and Instagram/RCS alongside). BizNuma is also Official API only — we never recommend grey/unofficial WhatsApp tools.

Does Interakt include Instagram and RCS?

Yes on public marketing: shared inbox and growth features span WhatsApp, Instagram, and RCS by plan. BizNuma is WhatsApp-first for Indian sales teams.

Does Interakt integrate IndiaMART / JustDial / TradeIndia for sellers?

As of 2026-09-16, those were not found as product integrations on Interakt’s public marketing. A case study may mention IndiaMART as a customer’s prior lead channel — that is not a productized marketplace connector. BizNuma names IndiaMART, JustDial, and TradeIndia as product paths into one Official shared inbox.

Does Interakt have Sales CRM and payment links?

Yes. Interakt markets a Sales CRM SKU and Send Payment Links from Inbox. BizNuma still differentiates on the marketplace triad + GST quotations in chat and WhatsApp-first sales packaging — not by claiming Interakt has no CRM.

Can I send GST quotations and payment links in WhatsApp with BizNuma?

GST quotes / estimates / proforma can go in chat (limits by plan). Payment links in chat are Pro+ only — not on Starter.

What is the BizNuma trial?

A 30-day trial on the Starter plan only (no credit card). Interakt shows “Start Free Trial” CTAs; exact trial length is Unknown from pages reviewed — check their site.

Does BizNuma mark up Meta WhatsApp fees?

BizNuma states 0% Meta markup. Interakt Enterprise/Haptik pages use “No Templates Markups” / “no additional markup cost” language — quote theirs; do not invent identical policy wording.

Who should choose which?

Marketplace-led Indian B2B sellers who quote and collect on WhatsApp → start with BizNuma. Teams whose primary buy is WhatsApp+Instagram growth, Shopify commerce, or Haptik-scale campaigns (with or without Interakt’s Sales CRM SKU) → evaluate Interakt on their site, then compare live fees and workflow fit.

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