Official WhatsApp Business API

WhatsApp CRM for Indian sales teams

One Official shared inbox for marketplace and WhatsApp leads — IndiaMART, JustDial, TradeIndia, website, and direct chat. Instant auto-reply, GST quotes in chat, payment links on Pro+, pipeline the whole team can see.

  • IndiaMART auto-reply when the lead arrives
  • JustDial, TradeIndia, website, and WhatsApp in one inbox
  • One Official number for the whole sales team
  • GST quotations in chat; payment links on Pro+
Start trialBook a WhatsApp demo

30-day trial on Starter · No credit card · Plans from ₹999/mo + GST · See pricing

How a lead moves

  1. Marketplace enquiry

    IndiaMART, JustDial, TradeIndia

  2. Shared Official inbox

    Auto-reply, then the team picks up

  3. GST quote in chat

    GST quote; payment link on Pro+

  4. Pipeline + follow-up

    Owner, stage, and next action

Works with

  • IndiaMART
  • JustDial
  • TradeIndia
  • Razorpay
  • Cashfree
  • Make
  • Zapier

Marketplace and WhatsApp lead management

Reply while the buyer is still comparing suppliers

IndiaMART buyers usually write to several sellers at once. The supplier who answers first on WhatsApp often gets the next question. Most teams still see the enquiry hours later, on one person's phone.

BizNuma treats IndiaMART as a lead source — not the whole product. The same inbox also takes JustDial, TradeIndia, website, and direct WhatsApp.

IndiaMART lead management software
  1. 1

    Enquiry is captured

    The IndiaMART lead lands in the Official inbox. No copy-paste from the seller dashboard.

  2. 2

    First reply goes out

    An approved WhatsApp auto-reply is sent as soon as the lead arrives — including after hours.

  3. 3

    The team takes over

    Any agent can assign the chat, send a quotation, and move the deal through the pipeline.

Inbox, quotes, pipeline, and follow-up

The Official WhatsApp Business API is the channel. BizNuma is the sales desk on top of it. IndiaMART is one lead source, not the product.

  1. Inbox
  2. Capture
  3. Quotes
  4. Pipeline
  5. Follow-up

01 · Shared team inbox

One Official number. The whole sales desk.

Personal WhatsApp keeps the buyer on one phone. BizNuma puts authorised agents on the same Official WhatsApp Business number — with assignment, notes, and history the team can see.

  • Assign chats by hand or with simple routing rules
  • Internal notes stay with the conversation
  • Starter includes 1 Official number; Pro and Growth up to 2; Scale up to 3
  • Every connected Official number still feeds the same inbox
WhatsApp team inbox
1

Agent 1

2

Agent 2

3

Agent 3

One Official WhatsApp number

Shared inbox

Assign · Notes · History

02 · Lead capture

Marketplace and WhatsApp enquiries in one place

Connect IndiaMART, JustDial, TradeIndia, website forms, and WhatsApp. New enquiries can trigger an auto-reply and land with the right agent — including outside business hours.

  • IndiaMART, JustDial, and TradeIndia sync without copy-paste
  • Website and direct WhatsApp use the same Official number
  • Optional auto-assign by source or round-robin
  • Make and Zapier for other tools you already run
Marketplace lead sync
IndiaMARTJustDialTradeIndiaWebsiteWhatsApp
One Official inbox

Optional auto-reply and auto-assign

03 · Quotations and payments

Send the price in the same chat

Indian B2B buyers expect a GST quotation, not a typed price in chat. Create quotations, estimates, and proforma invoices inside BizNuma; on Pro and above, send payment links without leaving WhatsApp.

  • GST-ready quotations, estimates, and proforma invoices
  • Payment links on Pro+ (Razorpay or Cashfree — no single-PSP lock-in)
  • Document limits vary by plan — see pricing
  • Optional WhatsApp catalog on higher plans
GST quotation on WhatsApp
1

Buyer chat

2

GST quotation

3

Payment link

Razorpay or Cashfree · stays in WhatsApp

04 · Pipeline and reporting

Know which deals are still open

A chat list is not a pipeline. Score leads, set stages, and see follow-ups by agent — so the week does not end with silent enquiries nobody owns.

  • Stages from new enquiry to won or lost
  • Lead score and owner on each contact
  • Conversation history the team can open (30 days on every plan)
  • Agent-wise activity so you can see who is working the inbox

New

Quoted

Follow-up

Won

Owner and stage on every enquiry

05 · Follow-up and broadcasts

Stay on the Official API

Use approved message templates for broadcasts and follow-ups. Optional AI Chat can handle FAQs. This is not a grey-route bulk sender.

  • Broadcast campaigns with approved templates
  • Follow-up sequences after a quiet buyer
  • Optional AI Chat add-on for FAQ replies
  • Daily sending limits follow Meta's WhatsApp API, not a BizNuma cap
WhatsApp automation
Quiet buyer
Approved template
Follow-up or broadcast

Official WhatsApp Business API only

Small B2B sales teams

WhatsApp CRM for small Indian B2B teams (SMEs)

For 1–15 person manufacturers, wholesalers, traders, and distributors who close IndiaMART, JustDial, and TradeIndia leads on WhatsApp — shared Official inbox, instant auto-reply, GST quotes in chat, payment links on Pro+.

  • One Official number shared by the sales desk (not personal phones)
  • Marketplace enquiries from IndiaMART, JustDial, and TradeIndia in one place
  • Instant auto-reply so small teams do not miss the first response
  • GST quotation in chat; payment links on Pro+
  • From ₹999/mo + GST; 30-day Starter trial only
  • Never grey or unofficial WhatsApp — Official API only

Explore for your sales desk

Shortlisting tools? BizNuma vs DoubleTick · vs AiSensy

Personal WhatsApp versus BizNuma

If the buyer chat still lives on one phone, this is what changes.

 Personal WhatsAppBizNuma
Where chats liveOne salesperson's phoneShared Official inbox
IndiaMART / JustDial / TradeIndiaCopy-paste, often hours laterCaptured with optional auto-reply
If that person is outBuyer waitsAnother agent picks up
QuotationTyped in chat or emailed from ExcelGST quotation sent in the same thread
What is still openMemory and a spreadsheetPipeline with owner and stage
WhatsApp compliancePersonal or Business app onlyOfficial WhatsApp Business API

Compare WhatsApp CRM options for India

Integrations

Lead sources that land in the same inbox

IndiaMART, JustDial, TradeIndia, website, and WhatsApp. Payments through Razorpay or Cashfree. IndiaMART has its own pages if that is how you search — the product is still the shared WhatsApp desk.

IndiaMARTJustDialTradeIndiaRazorpayCashfreeMakeZapier
IndiaMART lead management software

Pages by the kind of business

Same WhatsApp CRM. Separate pages if you sell on IndiaMART or run wholesale, manufacturing, distribution, or retail.

FAQ

WhatsApp CRM questions

Official API, SMEs, shared inbox, lead sources, quotes, and the trial.

Is BizNuma built on the Official WhatsApp Business API?

Yes. BizNuma is powered by Meta's Official WhatsApp Business API. Messages are end-to-end encrypted and sent through approved channels — lower risk than unofficial bulk tools.

Is BizNuma a WhatsApp CRM for small businesses in India?

Yes — for small Indian B2B sales teams and SMEs (manufacturers, wholesalers, traders, distributors), not a marketing broadcast tool for every small shop. Official API shared inbox, marketplace leads from IndiaMART, JustDial, and TradeIndia, GST quotes in chat, and payment links on Pro+ only.

WhatsApp CRM vs WhatsApp Business app for a small sales team?

The WhatsApp Business app is tied to one phone. BizNuma is an Official shared team inbox with assignment, 30-day chat history on every plan, marketplace lead paths, and GST quotes. See Official API vs Business app and the shared team inbox.

Can a 3–10 person SME share one WhatsApp number safely?

Yes — via an Official shared inbox and chat assignment on Meta's WhatsApp Business API. Multiple agents work from the same Official number with notes and history. Shared team inbox.

Do SMEs need WhatsApp automation or just auto-reply?

Most small B2B sales teams start with instant auto-reply and lead routing. Deeper automation stays on the Official API only — grey never. WhatsApp automation India.

Can small teams send GST quotes and collect payment on WhatsApp?

Yes. Send GST quotations and estimates in chat (limits vary by plan). Payment links in chat are available on Pro and above only. The 30-day trial is on the Starter plan only.

How much does WhatsApp CRM cost for an Indian SME?

Paid plans from ₹999/mo + 18% GST. Meta conversation fees apply separately with 0% BizNuma markup on Meta charges. View pricing.

Can multiple agents share one Official WhatsApp Business number?

Yes. Multiple agents can work from the same Official WhatsApp Business number in a shared inbox — assign chats, add notes, and see conversation history. Extra Official numbers still feed the same inbox.

Which lead sources does BizNuma support?

IndiaMART, JustDial, TradeIndia, website, WhatsApp, Make, and Zapier — all leads flow into one inbox with optional instant auto-reply and auto-assign.

Is there a 30-day trial?

Yes — 30-day trial on the Starter plan only. No credit card. Pro, Growth, and Scale start when you subscribe. Prepaid 3-, 6-, or 12-month terms.

How does BizNuma compare to other WhatsApp CRM or team inbox apps?

BizNuma is built for Indian B2B sales teams — marketplace triad routing, instant auto-reply, GST quotes, payment links in chat on Pro+, and Official API broadcasts in one platform. We do not publish unverified claims about named competitors; see the compare hub or start a 30-day Starter trial on your own leads.

View pricing · Team inbox · Compare WhatsApp CRM

Stop losing B2B leads on personal WhatsApp

One Official inbox for IndiaMART, JustDial, TradeIndia, website, and WhatsApp — quotes and pipeline included.

Start trialBook a WhatsApp demo

30-day trial on Starter · No credit card · Plans from ₹999/mo + GST

Pricing · IndiaMART leads

Start trialBook a WhatsApp demo
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