Privacy Policy

BizNuma ("BizNuma", "we", "us", "our") operates websites, applications, and online services under biznuma.com and its subdomains (for example, www.biznuma.com, crm.biznuma.com, or hub.biznuma.com). This Privacy Policy applies to all such services. This Privacy Policy explains what personal data we collect, how we use it, how long we keep it, and the choices available to you.

By creating an account or using any BizNuma service, you acknowledge that you have read and understood this policy. If you do not agree, please do not use our services.

This policy should be read together with our Terms of Service.

Depending on the context, BizNuma may act in different roles with respect to personal data:

• Your account data (name, email, business details, login credentials) — we collect and manage this to operate your BizNuma account and provide the platform to you.
• Your business data (customer contacts, WhatsApp conversations, quotations, pipeline records, integration credentials) — you provide this data to use BizNuma. You remain responsible for ensuring you have a lawful basis to collect and use your customers' information, and BizNuma processes this data on your behalf solely to deliver the features you use.

If you are a business using BizNuma, you are responsible for informing your own customers about how their data is handled, including any data processed through WhatsApp or connected integrations.

The data we collect depends on which BizNuma product or service you use. The following describes data commonly collected across our services:

Information you provide when signing up:

• Name, email address, and phone number
• Business name and type
• Password (stored as a one-way hash — we cannot read your password)

Information you provide when using our services (for example, when using our WhatsApp CRM product):

• WhatsApp Business number you connect to BizNuma
• Messages sent and received through your connected WhatsApp number
• Customer contacts and lead information you add or import
• Quotations, notes, pipeline data, and other CRM records
• Integration credentials or settings you provide (for example, IndiaMART, Razorpay, or similar services)

Information collected automatically:

• Browser type, device information, and IP address
• Pages visited and actions taken on the platform (including via cookies and analytics tools)
• Log data used for security, troubleshooting, and support

We use personal data to:

• Create, authenticate, and manage your BizNuma account
• Provide WhatsApp messaging, CRM, automation, and related features
• Connect your account to third-party services you choose to enable
• Send service-related communications, such as account notices and support responses
• Improve platform reliability, security, and usability
• Comply with applicable legal obligations

We do not sell your personal data to third parties. We do not use your data to advertise to other businesses.

BizNuma relies on third-party services to deliver certain features. When you use these features, relevant data may be shared with or processed by the applicable provider under their own terms and privacy policies. These include, among others:

• Meta / WhatsApp Business API — for sending and receiving WhatsApp messages. See WhatsApp Privacy Policy.
• Razorpay — for payment link generation. BizNuma does not store card or bank details. See Razorpay Privacy Policy.
• IndiaMART, JustDial, TradeIndia — for lead data fetched via integrations you configure.
• Google Analytics — for aggregated usage insights to help us improve the platform.

We are not responsible for the privacy practices of third-party services. We encourage you to review their policies before enabling an integration.

BizNuma depends on external platforms and APIs — including Meta and the WhatsApp Business API — to deliver core messaging features. Other integrations such as lead sources and payment providers also operate independently of BizNuma.

From time to time, these third-party services may experience outages, maintenance windows, policy changes, rate limits, or other interruptions beyond our control. When that happens, related BizNuma features may be delayed, limited, or temporarily unavailable.

We work to keep the platform stable and will make reasonable efforts to restore affected features, but we cannot guarantee uninterrupted access to any feature that relies on a third-party service. BizNuma is not liable for loss or inconvenience arising from disruptions, changes, or discontinuation of third-party services.

We retain your account and business data for as long as your account remains active and as needed to provide the Service. If you close your account, we will delete or anonymise your personal data within a reasonable period, except where we are required to retain certain records by law (for example, billing or tax records).

Message history and other CRM records may be retained for varying periods depending on your plan, account settings, and operational needs. We may also retain limited backup copies for a short period after deletion for disaster recovery and security purposes.

You may request deletion of your account and associated personal data by contacting us. See Section 10 for details.

We apply reasonable technical and organisational measures to protect personal data, including encrypted transmission (TLS/HTTPS), hashed passwords, access controls, and periodic security reviews.

No method of transmission or storage is completely secure. If you believe your account has been accessed without authorisation, please contact us immediately at support@biznuma.com.

BizNuma uses cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. Analytics cookies help us improve the product. You can manage cookies through your browser settings; some features may not function correctly if essential cookies are disabled.

Subject to applicable law, you may have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data, where applicable
• Withdraw consent for optional communications or processing, where consent is the basis
• Nominate another individual to exercise your rights in the event of death or incapacity, as permitted by law

To exercise any of these rights, email us at support@biznuma.com. We will respond within a reasonable timeframe and in accordance with applicable law.

If you are not satisfied with our response, you may raise a grievance by contacting legal@biznuma.com. We will endeavour to resolve grievances within the timeframe required by applicable law.

BizNuma is intended for use by businesses and individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users by email. Your continued use of BizNuma after changes are posted constitutes acceptance of the updated policy.

For privacy-related questions and data requests, contact us at: