Shared Official WhatsApp team inbox for Indian sales teams
Stop juggling phones and forwarding leads. Multi-agent on the same Official number — extra Official numbers still feed the same shared inbox. All numbers are Official API numbers, never personal WhatsApp. Assign chats, collaborate with internal notes, and track performance for the whole sales desk.
Official WhatsApp Business API only · 30-day chat history every plan · 30-day Starter trial only
01
Official numbers
One business number for the team, or more than one — by brand, location, or desk.
02
One shared inbox
Every connected Official number still lands in the same inbox. Agents assign chats and add notes.
03
Not personal WhatsApp
Multi-device on a personal phone is not a team inbox. These are Official API numbers.
One Official WhatsApp Business number for the whole team — or several Official WhatsApp Business numbers (for example one per brand, location, or sales desk) in one shared inbox (Starter 1 · Pro/Growth 2 · Scale 3).
A unified shared WhatsApp team inbox lets multiple agents handle conversations from one Official WhatsApp Business number or several Official numbers in a single place. Assign chats, collaborate with internal notes, and track performance — all on Official API numbers, never personal WhatsApp.
The Problem with Scattered WhatsApp for Teams
❌ Without BizNuma Team Inbox
- ✗Leads stored on personal phones or separate Business App accounts
- ✗Multiple numbers mean agents switch apps all day
- ✗Other agents can't see conversations
- ✗Owner has to forward every lead manually
- ✗Leads missed when someone is absent
- ✗No data on which agent closes the most
✅ With BizNuma Team Inbox
- All connected numbers feed one unified shared inbox
- Every authorised agent sees the right conversations
- Assign chats to specific agents in one click
- Auto-assign IndiaMART leads by source or round-robin
- If one agent is absent, another picks up instantly
- Real-time reports: response time, deals closed per agent
Every Feature Your Team Needs
Multiple Numbers, One Inbox
Connect more than one WhatsApp Business number on eligible plans. Every conversation lands in the same unified shared team inbox — no app switching.
Unified Shared Team Inbox
All WhatsApp conversations in one shared view. Every authorised agent sees the right chats — no lead gets missed because someone was out.
Chat Assignment
Assign any conversation to a specific agent with one click. Set status: Open, In Progress, Resolved, or Waiting for Customer.
Auto-Assignment Rules
Route IndiaMART leads to senior closers, after-hours chats to on-call agents, or distribute evenly via round-robin.
Internal Notes
Leave private notes inside any conversation — visible to agents only, not the customer. Perfect for handoffs.
Agent Reports
Response time, chats handled, deals closed, and resolution rate — per agent and per team — updated in real-time.
Explore related workflows
- Full WhatsApp CRM
Marketplace triad capture, instant auto-reply, GST quotes, and pipeline on Official numbers.
- WhatsApp CRM for distributors
Shared inbox, order pipeline, and Official API broadcasts for retailer and dealer networks.
- Official API vs Business app
Why a 3–10 person sales team outgrows the Business app for assignment and history.
- Official API vs grey route
Official WhatsApp only — grey never.
- Compare WhatsApp CRM for India
CRM inbox vs broadcast BSPs — verify workflows on your own leads.
- Pricing & Meta fees
Plans from ₹999/mo + GST. BizNuma subscription separate from Meta conversation fees — 0% markup.
Frequently Asked Questions
What is a unified shared WhatsApp team inbox?
Multiple agents send and receive messages from your connected Official WhatsApp Business numbers in one place. They can assign chats, leave notes, and report — without sharing personal phones.
How does multi-agent assignment and chat ownership work?
Assign any conversation to a specific agent, set status (Open, In Progress, Resolved), and use auto-assign rules by marketplace source, product, city, or round-robin. Ownership stays visible so two agents do not reply blindly to the same buyer.
Can I manage multiple WhatsApp numbers in one inbox?
Yes. Starter includes 1 Official number. Pro and Growth support up to 2. Scale supports up to 3. All connected numbers feed the same unified shared team inbox.
Can multi-branch or multi-location teams use one inbox?
Yes. Connect branch or city Official numbers on eligible plans (up to 2 on Pro/Growth, 3 on Scale) into one unified inbox. Leadership gets one view while each location keeps its Official number.
How is WhatsApp Multi-Device different from an Official shared inbox?
Multi-Device links a few devices to one Business app session — no multi-number inbox, assignment, pipeline, or manager reporting. BizNuma is an Official API shared inbox with assignment, 30-day chat history on every plan, and CRM workflows.
What happens to chat history when an agent switches or leaves?
Conversation history stays on the Official WhatsApp Business number for 30 days on every plan — Starter through Scale. New agents pick up threads with full context instead of starting from a personal phone export.
Can managers see open deals when agents are offline?
Yes. Assignment status, pipeline stages, and agent activity reports show which conversations are open, waiting, or resolved — so owners are not dependent on one salesperson's personal WhatsApp.
Can managers see who is responding to each chat?
Yes. Assignment status and agent ownership are visible in the shared inbox so owners know who is handling each conversation — no guessing from scattered personal WhatsApp threads.
How do auto-assignment rules work?
Route chats by lead source (IndiaMART, JustDial, TradeIndia), product category, customer city or branch, or round-robin across agents. Rules run on your Official WhatsApp Business number automatically.
How do we move from personal WhatsApp to a team number?
Onboard your Official WhatsApp Business number through BizNuma. Agents log in from any device — buyers message your business, not anyone's private SIM. Conversation history stays on the Official number.
How many agents can use the inbox?
Starter: up to 2. Pro: up to 5. Growth: up to 10. Scale: up to 15. Plans start at ₹999/mo + GST — 30-day Starter trial only.
Does it use the Official WhatsApp Business API?
Yes. Meta's Official API — fully compliant and end-to-end encrypted. Unlike shared personal-phone setups.
Can agents leave internal notes?
Yes — private notes visible only to the team, not the customer. Great for handoffs between shifts or branches.
Will customers know multiple agents are replying?
No — they only see your business name and Official number. Agent identity is internal.
How is BizNuma different from other WhatsApp team inbox apps?
BizNuma is built for Indian B2B sales teams — marketplace triad capture, instant auto-reply, GST quotes, payment links in chat on Pro+, and compliant Official API broadcasts in one CRM. Compare CRM inbox vs broadcast-first BSPs on the compare hub without unverified competitor claims.
One Inbox for Every WhatsApp Number
Plans from ₹999/mo + GST. 30-day Starter trial only. Up to 3 Official numbers on Scale.