Multiple WhatsApp Numbers.
One Unified Team Inbox.
Stop juggling phones and forwarding leads. BizNuma brings every conversation from your connected WhatsApp Business numbers into one shared inbox — with assignment, visibility, and reporting for the whole sales team.
Official WhatsApp Business API • Up to 3 numbers on Scale • Plans from ₹999/mo
A unified shared WhatsApp team inbox lets multiple agents handle conversations from one or more WhatsApp Business numbers in a single place. Assign chats, collaborate with internal notes, and track performance — without sharing personal phones.
The Problem with Scattered WhatsApp for Teams
❌ Without BizNuma Team Inbox
- ✗Leads stored on personal phones or separate Business App accounts
- ✗Multiple numbers mean agents switch apps all day
- ✗Other agents can't see conversations
- ✗Owner has to forward every lead manually
- ✗Leads missed when someone is absent
- ✗No data on which agent closes the most
✅ With BizNuma Team Inbox
- All connected numbers feed one unified shared inbox
- Every authorised agent sees the right conversations
- Assign chats to specific agents in one click
- Auto-assign IndiaMART leads by source or round-robin
- If one agent is absent, another picks up instantly
- Real-time reports: response time, deals closed per agent
Every Feature Your Team Needs
Multiple Numbers, One Inbox
Connect more than one WhatsApp Business number on eligible plans. Every conversation lands in the same unified shared team inbox — no app switching.
Unified Shared Team Inbox
All WhatsApp conversations in one shared view. Every authorised agent sees the right chats — no lead gets missed because someone was out.
Chat Assignment
Assign any conversation to a specific agent with one click. Set status: Open, In Progress, Resolved, or Waiting for Customer.
Auto-Assignment Rules
Route IndiaMART leads to senior closers, after-hours chats to on-call agents, or distribute evenly via round-robin.
Internal Notes
Leave private notes inside any conversation — visible to agents only, not the customer. Perfect for handoffs.
Agent Reports
Response time, chats handled, deals closed, and resolution rate — per agent and per team — updated in real-time.
Frequently Asked Questions
What is a unified shared WhatsApp team inbox?
Multiple agents send and receive messages from your connected WhatsApp Business numbers in one place. They can assign chats, leave notes, and report — without sharing personal phones.
Can I manage multiple WhatsApp numbers in one inbox?
Yes. Starter includes 1 number. Pro and Growth support up to 2. Scale supports up to 3. All connected numbers feed the same unified shared team inbox.
How many agents can use the inbox?
Starter: up to 2. Pro: up to 5. Growth: up to 10. Scale: up to 15. Plans start at ₹999/mo with a 30-day trial.
Does it use the Official WhatsApp Business API?
Yes. Meta's Official API — fully compliant and end-to-end encrypted. Unlike shared phone setups.
Can chats be auto-assigned to agents?
Yes — by lead source, product category, location, or round-robin.
Can agents leave internal notes?
Yes — private notes visible only to the team, not the customer. Great for handoffs.
Will customers know multiple agents are replying?
No — they only see your business name and number. Agent identity is internal.
Is it different from WhatsApp Multi-Device?
Yes — Multi-Device links a few devices with no multi-number inbox, assignment, or CRM. BizNuma gives your team one unified inbox with assignment, reporting, and pipeline.
One Inbox for Every WhatsApp Number
Plans from ₹999/mo. 30-day trial. Up to 3 numbers on Scale.
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