Your Entire Sales Team
on One WhatsApp Number
Stop forwarding leads to personal phones. BizNuma Team Inbox lets every agent handle conversations from one shared WhatsApp Business number — with full visibility, assignment, and reporting.
Official WhatsApp Business API • Unlimited agents on paid plans • End-to-end encrypted
A shared WhatsApp team inbox lets multiple sales agents send and receive messages from one WhatsApp Business number. All agents see all conversations, assign chats, collaborate via internal notes, and get individual performance reports.
The Problem with Manual WhatsApp for Teams
❌ Without BizNuma Team Inbox
- ✗Leads stored on one person's personal phone
- ✗Other agents can't see conversations
- ✗Owner has to forward every lead manually
- ✗No tracking of who replied to what
- ✗Leads missed when that person is absent
- ✗No data on which agent closes the most
✅ With BizNuma Team Inbox
- All conversations visible to every authorised agent
- Assign chats to specific agents in one click
- Auto-assign IndiaMART leads by source or round-robin
- Every reply logged with agent name and timestamp
- If one agent is absent, another picks up instantly
- Real-time reports: response time, deals closed per agent
Every Feature Your Team Needs
One Inbox, Whole Team
All WhatsApp conversations in one shared view. Every agent sees every chat — no lead gets missed because someone was out.
Chat Assignment
Assign any conversation to a specific agent with one click. Set status: Open, In Progress, Resolved, or Waiting for Customer.
Auto-Assignment Rules
Route IndiaMART leads to senior closers, after-hours chats to on-call agents, or distribute evenly via round-robin.
Internal Notes
Leave private notes inside any conversation — visible to agents only, not the customer. Perfect for handoffs.
Unlimited Agents
Add your entire sales team on paid plans. Every agent gets their own login, conversation history, and performance data.
Agent Reports
Response time, chats handled, deals closed, and resolution rate — per agent and per team — updated in real-time.
Frequently Asked Questions
What is a shared WhatsApp team inbox?
Multiple agents send/receive messages from one WhatsApp Business number. All agents see all chats and can assign, collaborate, and report.
How many agents can use one number?
Free plan: 2 agents. Pro (₹2,999/mo) and Growth (₹4,999/mo): unlimited agents.
Does it use the Official WhatsApp Business API?
Yes. Meta's Official API — fully compliant, end-to-end encrypted, zero ban risk. Unlike shared phone setups.
Can chats be auto-assigned to agents?
Yes — by lead source, product category, location, or round-robin.
Can agents leave internal notes?
Yes — private notes visible only to the team, not the customer. Great for handoffs.
Will customers know multiple agents are replying?
No — they only see your business name and number. Agent identity is internal.
Can I see which agent is fastest?
Yes — real-time reports: response time, chats handled, deals closed, per agent.
Is it different from WhatsApp Multi-Device?
Yes — WhatsApp Multi-Device allows 4 linked devices with no team management. BizNuma supports unlimited agents with assignment, reporting, and CRM pipeline.
Give Your Sales Team One WhatsApp Inbox
Free plan. No credit card. Unlimited agents on paid plans.
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