Run Your Retail Business
Entirely on WhatsApp
Orders, WhatsApp catalog, quotations, and payment links on Pro+; customer follow-ups — manage everything from one shared inbox on Official WhatsApp Business numbers.
Official WhatsApp Business API only · Zero ban risk
WhatsApp CRM for retailers is software that helps you manage orders, share product catalogs, create quotations in 30 seconds, payment links on Pro+, and automate follow-ups — all from your WhatsApp Business number.
Problems Every Retailer Faces on WhatsApp — Solved
✗ Customers message on WhatsApp but orders get lost
✓ Shared inbox captures every message. Assign to staff. Never miss an order.
✗ Sending price quotes takes 10–15 minutes per customer
✓ Create and send GST-ready quotation in 30 seconds while chatting.
✗ Customers ask the same questions 50 times a day
✓ FAQ chatbot auto-replies to price, availability, delivery — 24/7.
✗ Customers say they'll pay later and disappear
✓ On Pro+, send a payment link in chat. Customer pays in one tap.
✗ No way to share your product range on WhatsApp
✓ WhatsApp Catalog lets customers browse your products directly in chat.
✗ Can't track which staff is handling which customer
✓ Assign chats to agents. See all conversations in one dashboard.
Everything a Retailer Needs on WhatsApp
Share Product Catalog on WhatsApp
Send your full product catalog directly inside WhatsApp chats. Customers browse, ask questions, and order — without leaving the conversation.
Quotation in 30 Seconds
Create a GST-ready quotation or estimate while chatting with a customer and send it instantly in the same WhatsApp conversation. No app switching.
Collect payments on WhatsApp (Pro+)
On Pro+, collect payment in the WhatsApp conversation. Customers pay instantly without leaving WhatsApp — faster collections, fewer reminders.
FAQ Auto-Reply Chatbot
Auto-answer questions about price, availability, delivery time, and return policy. Handles common routine queries automatically, 24/7.
Shared Team Inbox
All customer WhatsApp messages in one place. Your entire staff handles chats from one shared inbox — assign conversations, see history, never lose a customer.
Order Tracking & Follow-Ups
Track every order in a visual pipeline. Auto-send follow-ups when orders are shipped, delivered, or overdue. Keep customers informed without manual effort.
BizNuma vs Manual WhatsApp
| Feature | BizNuma | Manual WhatsApp |
|---|---|---|
| Auto-reply to new customers | ✓ Instant auto-reply | ✗ Manual only |
| Share product catalog in chat | ✓ One tap | ✗ Send images manually |
| Create & send quotation | ✓ 30 seconds in chat | ✗ 10–15 min, separate app |
| Multiple staff on same number | ✓ Shared team inbox | ✗ One phone only |
| Collect payments in chat (Pro+) | ✓ Payment links on Pro+ | ✗ Not possible |
| Track order status | ✓ Visual pipeline | ✗ Spreadsheet or memory |
| Follow-up automation | ✓ Auto-sequences | ✗ Manual reminders |
| Customer message history | ✓ Full CRM record | ✗ Scroll through chat |
Frequently Asked Questions
What is WhatsApp CRM for retailers?
Software that helps retail businesses manage orders, share product catalogs, send quotations, collect payments on Pro+, and automate follow-ups — all through WhatsApp using the Official Business API.
Can I share my product catalog on WhatsApp?
Yes. BizNuma supports WhatsApp Catalog. Share your full product range directly inside conversations so customers can browse and order without leaving the chat.
How fast can I create a quotation?
Under 30 seconds — create a GST-ready quotation while chatting and send it instantly in the same WhatsApp message. No app switching needed.
Can customers pay directly on WhatsApp?
On Pro+, send a payment link inside the chat. Customers pay in one tap without leaving WhatsApp.
Can my whole team use one WhatsApp number?
Yes. BizNuma's shared team inbox lets all staff handle messages from one number. Assign conversations, see history, never lose a customer.
Does the auto-reply chatbot work for retail?
Yes — answers questions on price, availability, delivery time, and returns automatically, 24/7. Handles common routine queries so your team focuses on closing.
Is it safe? Will my number get banned?
No risk — BizNuma uses Meta's Official WhatsApp Business API only. All messages use approved templates.
How much does it cost?
30-day Starter trial. Starter from ₹999/month; Pro plan ₹2,999/month includes full CRM, quotations, catalog, payment links on Pro+, and automation.