How to Connect Marketplace Leads to WhatsApp
Bring IndiaMART, JustDial, TradeIndia, and direct WhatsApp enquiries into one Official WhatsApp Business number — with instant auto-reply and a shared team inbox.
Official WhatsApp Business API · 30-day trial · Plans from ₹999/mo
Connecting marketplace leads to WhatsApp means automatically routing buyer enquiries from IndiaMART, JustDial, TradeIndia, and direct WhatsApp messages into your Official WhatsApp Business number. A WhatsApp CRM captures each lead instantly, sends an auto-reply, and lets your sales team respond from one shared inbox — so no enquiry is lost to slow follow-up.
Step-by-step guide
Connect your Official WhatsApp Business number
Onboard your business number to the Official WhatsApp Business API through BizNuma. Your team works from one verified number — not personal WhatsApp.
Link IndiaMART, JustDial, and TradeIndia
Connect each marketplace account in BizNuma. New buyer enquiries sync automatically — no copy-paste from seller dashboards.
Set instant auto-reply for new leads
Configure a welcome message with product details, MOQ, and next steps. Every new marketplace or WhatsApp lead gets an instant auto-reply, 24/7.
Route leads to agents in the shared inbox
Use round-robin or product-based rules so the right salesperson picks up each enquiry. Everyone sees the same conversation on the Official number.
Send GST quotes and collect payment in chat
Share formatted quotations and payment links inside WhatsApp. Track each deal in the pipeline from first enquiry to payment received.
Review chat history and follow up
All plans include 30 days of chat history on your Official WhatsApp Business number. Use follow-up automation when buyers go quiet.
Explore BizNuma, our WhatsApp CRM, and pricing — or dive deeper:
Frequently Asked Questions
How do I connect IndiaMART leads to WhatsApp?
Connect your IndiaMART seller account in BizNuma. Each new buyer enquiry is captured automatically and a WhatsApp message is sent from your Official WhatsApp Business number with an instant auto-reply.
Does BizNuma support JustDial and TradeIndia too?
Yes. BizNuma routes leads from IndiaMART, JustDial, TradeIndia, and direct WhatsApp into one shared team inbox on your Official WhatsApp Business number.
Will buyers see my personal WhatsApp number?
No. Buyers interact with your Official WhatsApp Business number. Your team responds from a shared inbox — never from agents' personal numbers.
How fast is the auto-reply when a marketplace lead arrives?
BizNuma sends an instant auto-reply as soon as the lead is captured — so buyers hear from you before they move to the next supplier.
Can multiple salespeople handle the same Official number?
Yes. The shared team inbox lets multiple agents manage conversations on one or more Official WhatsApp Business numbers with assignment and visibility.
How much does marketplace-to-WhatsApp routing cost?
Plans start at ₹999/mo with a 30-day trial. See pricing for Starter, Pro, Growth, and Scale plan limits.
How long is chat history stored?
All plans — including Scale — include 30 days of chat history on your connected Official WhatsApp Business numbers.
Connect Every Marketplace Lead to WhatsApp
30-day trial · Plans from ₹999/mo · Official WhatsApp Business API